The Wishingwell - Selby Terms & Conditions
The terms below apply to your booking if you are a consumer and book from 1st November 2015.
When you make a Booking on our website, you will be asked to click "Please review the Terms and Conditions and confirm you have read and agreed to these" and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms. We strongly recommend that you read the terms before accepting.
1. Our Contract
1. If you are a consumer (i.e. not dealing as a business with us), The Wishingwell (we/us) sell all rooms and extras (see Section 2.6) to you subject to these terms.
2. A contract is formed between you and The Wishingwell when we issue you with a confirmation number for your room and extras (if applicable) (Booking). No booking shall be binding on The Wishingwell until we issue you with a confirmation number.
2. Your Booking
1. You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then The Wishingwell will terminate your booking and retain any money paid to us for such booking. We may also refuse to take any further booking from you in the future. In making a room booking you agree to not use The Wishingwell hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent from us. The Wishingwell reserves the right to terminate your booking and retain any money paid to us for such booking if we believe that you are in full or part breach of this provision.
2. You may make a booking on someone else's behalf. You are responsible for ensuring that any customer in your booking complies with these terms as if that customer had made the booking.
3. You can only make a booking if you are 18 years old or over. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo id as proof of age.
4. You must ensure that the name on a booking is correct at the time of booking. Subject to section 7, this cannot be changed after making the booking.
5. If you book ten or more rooms for the same night we will treat this as a Group Booking. If you make a Group Booking, the following additional terms also apply to you:
- If you book 28 days or less before the scheduled date of arrival, you must pay in full when you make the booking.
- If you book more than 28 days before the scheduled date of arrival, you must pay a 10% deposit when you make the booking. You must settle any balance at least 28 days before the scheduled date of arrival. We may cancel your booking if you do not make any payment when it is due and we will not refund the deposit.
(see Section 11 for special terms regarding amending and cancelling Group Bookings)
6. We offer certain extras when you make your booking, The room rate excludes any extras unless we expressly agree with you otherwise as part of your booking. Extras are subject to availability and cannot be transferred to any other booking. If any extra that you have paid for in advance is unavailable upon arrival we will give you a refund of the price you paid for that extra. Extras are provided subject to these terms.
3. Rates and Payment
1. The rate for each room is as published on our website at the time of your Booking, or, in the case of a telephone booking as advised to you at the time of booking.
2. All payments are due in full at the time of booking unless otherwise advised by The Wishingwell.
3. You must be able to show photo identification such as a passport or driver's license or a valid credit or debit card if you are paying by cash for a walk-in booking at a The Wishingwell hotel.
4. Check-in and check-out
1. You can check-in from 2pm on the scheduled date of arrival.
2. You must check-out before 11am on the scheduled date of departure. If you fail to check-out by the stipulated time, we will make an additional charge equivalent to the standard rate at that time, for one night's stay for the applicable room(s).
5. Rooms
1. Maximum occupancy for rooms is:
Family Rooms:
Maximum number of occupants is 5 (including babies & children), in the following combinations:
2 adults, 2 children (under 16) and 1 baby in a cot
You should speak directly to the Hotel to confirm availability of cots
Double Rooms:
2 adults
2 adults and 1 baby in a cot (cots are available depending on availability)
You should speak directly to the Hotel to confirm availability of cots
Twin Rooms:
2 adults
2 adults and 1 baby in a cot (cots are available depending on availability)
You should speak directly to the Hotel to confirm availability of cots
Executive Suite:
2 adults
2 adults and 1 baby in a cot (cots are available depending on availability)
You should speak directly to the Hotel to confirm availability of cots
Disabled Access Room:
2 adults
2 adults and 1 baby in a cot (cots are available depending on availability)
You should speak directly to the Hotel to confirm availability of cots
2. We provide wheelchair accessible and limited mobility rooms, subject to availability. You must specify this requirement at the time of booking.
3. We do not permit people under the age of 18 to stay alone in our hotels. You must not leave under 18s unattended in any rooms or public areas at any times.
4. Smoking is not permitted in The Wishingwell hotel other than in designated smoking areas outside the hotel. You must not smoke in any of our hotel rooms or public areas or interfere with our fire detection systems. If you do so this will be regarded as a breach of these booking terms and conditions and we will terminate your booking and if necessary refer the matter to the authorities. We will contact you after your stay to recover any costs incurred due to smoking inside the hotel. The costs we incur include our costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. We may also instruct a third party to recover these costs on our behalf. If you request it, we will send a breakdown of these costs to the address used for the booking.
5. You must take all reasonable precautions to avoid damage or interference with any items belonging to us. Customers are requested to bring any damage to our hotel or property to our immediate attention. Malicious, wilful, or negligent damage or interference to our hotel or property will be regarded as a breach of these bookings terms and conditions and we will terminate your booking. We will contact you after your stay to recover the costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. We may also instruct a third party to recover these costs on our behalf. If you request it, we will send a breakdown of these costs to the address used for the booking.
6. Cooking equipment not owned or operated by The Wishingwell, including but not limited to, microwave ovens, fridges, deep fat fryers, toasters must not be operated by customers in the hotel.
7. All room keys must be returned to The Wishingwell on check-out. If you fail to do so, we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request customers to contact the hotel to make arrangement for keys to be returned.
8. For group booking, any costs incurred due to smoking or damage, as set out above, will be charged to the person making the group booking.
9. If you do not comply with paragraphs 3 to 9 when staying at our hotel, we may terminate your booking without refund and require you to leave the hotel immediately.
6. Cancellation
1. For standard room rates only, you may cancel a Booking and we will not charge you for the first night if you notify us before midday on your scheduled date of arrival. Notification must be made on our website by cancelling the booking or by telephone.
2. For standard room rates only, if you have a Booking for more than 1 night you may shorten your booking after the scheduled date of arrival and we will refund you for any remaining nights. Early depart notifications can only be done directly at the hotel. We will not pay a refund for any night for which notification is received after midday.
3. We will not give a refund, change the arrival date or shorten the stay on advance purchase/ non-refundable room rate bookings and/or extras purchased with the booking.
4. We will only make refunds to the payment card that you used to make the Booking. We will normally credit refunds to your card within 10 days.
7. Changing your Booking
1. With any standard room rate booking, subject to availability, you may change the length of stay, the room type and/or the scheduled date of arrival. You must notify us before midday on your scheduled date of arrival of any changes..
2. With any advanced purchase/ non-refundable rate Booking, you may increase the length of stay, subject to availability and payment for any additional nights at rate applicable at the time the amendment was made. You must notify us before midday on your scheduled date of arrival of any changes. No refunds, amendments can be made to an advanced purchase/ non-refundable rate other than extending the stay.
8. General
1. Statutory Rights: We have tried to ensure that any rights that you as a consumer have that are implied by law into a contract of this type (statutory rights) are not excluded or limited in anyway. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.
2. Events Beyond our Reasonable Control: We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
3. Third Party Rights: A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
4. Law: These terms are governed by the laws of England and Wales.
5. Changes to Terms: We reserve the right to change these terms from time to time. The terms applicable to your Booking are those in force on the date of Booking (or amendment, as applicable).
9. Car Parking
1. Car parking is available at The Wishingwell hotel, free of charge. The Wishingwell accepts no responsibility for any damage or loss of property whilst in our car park. If you leave your vehicle in our car park this is entirely at your own risk.
10. Questions / Complaints
1. If you have any question or complaint in relation to your Booking or these terms please go to our website and click on the 'contact us' link and we will respond to you as quickly as we can, normally within 5 working days.
The meaning of "The Wishingwell", "we" or "us" in these terms shall mean TWWSY Limited, Elmhirst Lane, Dodworth, Barnsley, South Yorkshire, S75 4LS (Company No.7901211, VAT No. 128 8115 12).
11. Group Bookings
Payment
1. 10% deposit is required at the time of making your group booking. This deposit amount is non-refundable.
2. The final balance payment for your group booking is due 28 days prior to arrival. If we do not receive your final balance payment at this time, your booking will be cancelled automatically and no refund given.
3. For all group bookings made for stay dates within 28 days of booking, full non-refundable payment will be taken at the time of booking.
Amendments
1. Prior to 28 days of arrival you are (subject to availability) able to amend your booking providing is does not drop below 10 rooms. Your final balance will be adjusted accordingly.
2. You can add any additional nights to your group booking (subject to availability). However, please be aware you are only able to add nights post your original departure date.
Cancellation
1. A group booking can be cancelled at any time. Your 10% deposit amount in non-refundable. Should the balance have already been paid prior to 28 days of arrival we will refund the final balance amount minus the 10% non-refundable deposit.
2. If you cancel your booking within 28 days of your arrival date, no refund will be given.
3. We will only make refunds to the payment card that you used to make the Booking.
